VODW Brussels works with large companies that want to be faster. But also with fast companies that want to be larger. These companies choose VODW Brussels to boost digital transformation. We are the natural partner of leading companies. We speak the language of the boardroom, as well as the work floor.
By making sure everybody in the organisation understands how the CRM contributes to the business objectives.
By clarifying when and how employees should use the CRM through understandable use cases.
By developing the first online healthcare insurance subscription platform in Belgium.
By installing an excellent account management approach and putting it into practice with a sales friendly account management tool.
By defining a new team structure, responsibilities and work processes, in line with the expectations and targets of the commercial organisation.
By drawing up a clear ambition together and using this as the basis to build the required expertise, new methods and tangible results.
With a customer contact strategy that connects potential homebuyers and keeps them interested before the actual sale.
Applying customer experience impact analysis we determined, fact based, impact and improvement potential of the various customer touchpoints.
We develop new analyses, build dashboards and recruit and train new analysts. Ziggo, formed after the merger of Casema, @Home and Multikabel, was confronted by the challenge to build its analytic competences from scratch.
By installing the MediaPlanet Academy; a diverse and top-quality training program delivered by top experts in different domains.
One of the largest and most successful media players in the Dutch market wants to become an important player in video-on-demand. For this, they invested heavily in a technological platform and a strong brand.
However, the customer proposition and the business-to-consumer organisation still needed to be developed
A new renting concept that responds fully to the need for flexibility, and the desire to mix work and private life, as well as the sharing economy,
I am available to answer any questions you have about our cases, or simply for a talk about digital transformation.