In multidisciplinary teams we carry out challenging and complex projects and programs with a commitment to results. Our assignments concentrate on issues that require (a combinations of) the following areas of expertise.
Are we making the right choices?
We help companies make clear choices concerning market-product fit and market services. We develop and realize distinctive and relevant propositions, and are motivated by opportunities and developments in the field of digital, data-driven insights and the (latent) needs of (potential) customers.
How do we create a great customer experience?
An optimal customer experience leads to noticeably better operating results, be it an increase in Net Promotor Score, turnover, employee engagement, brand reputation or a cost reduction. We analyse the current and potential impact of customer contact and improve and develop new distinctive contact opportunities in integrated omni channel customer journeys.
How do we create and seize opportunities in the digital world?
We guide large companies through their digital marketing transformation. We develop flexible strategies and implement digital propositions and customer journeys. In this, we combine our expertise in the area of strategy and innovation, as well as customer experience, marketing technology and design.
Is your organization ready for the future?
We help companies improve their performance and develop new organization form within the commercial value chain (marketing, innovation, sales and services). We help them in their transformation and change management projects and improve internal processes taking into account the desired customer experience and cost efficiency.
Do we have the right insights to make sound decisions?
We believe in using the power of data to make better decisions. Smart use of data makes the difference in winning the customer’s preference. We raise the quality and the impact of intelligence within your organization. We unlock relevant data in external and internal processes. And we make sure that data and insights form the basis for strategic and operational marketing decisions.
Is your sales system performant?
We believe in a smart sales machine build on the right structure, tooling and follow up systems. We have a lot of experience with account relationship and broker management systems. When talking CRM strategy and implementation, we focus on the adoption of the systems by your people, where CRM is in support of strategy and users.