Telecom operator listens to customers
A major mobile operator gets straight through to customers with new target group propositions for various segments.

Temporary employment agency chooses growth
A major temporary employment group accelerates growth with clear choices of customer segments, portfolio and distribution channels.

Cable company makes the difference
A differentiated market approach generates millions of euros for a national provider of media and communication services.

Consumer products go for loyalty
A move from product loyalty to customer loyalty by a producer of lifestyle consumer products results in over 10% growth in share of wallet.

Worldwide insurer in selling
With a targeted approach, a financial-service provider switches to working on the basis of customer requirements, leading to sustained higher productivity.

International bank chooses its position
Restoring trust in the midst of the financial crisis. Amid the biggest financial crisis in history, a major international bank decides to put its own DNA at the heart of its new positioning.

International insurer makes it easy
‘Easy’ becomes the new standard to increase sales and win consumer confidence.

Health insurer becomes an internet business
The internet becomes the backbone of a health insurer’s operations and service.

Business-service provider plays with Lego
Building blocks mean that all the products of a non-profit organisation can be customer-focused and easy to use.

Large bank gets back fully in touch
Customer-focused multichannel service means customers can easily switch between channels in their customer journey.